GDPR Compliance

Last Updated: November 2024

This page provides information about how Espersoggu complies with the General Data Protection Regulation (GDPR) for visitors and customers from the European Economic Area (EEA) and the United Kingdom.

Data Controller

Espersoggu acts as the data controller for personal information collected through this website. Our contact details are:

Espersoggu
42 Explorer Way
Sydney, NSW 2000
Australia
Email: [email protected]

Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving your request.

Right to Rectification

You have the right to request correction of inaccurate personal data or completion of incomplete data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected, or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

Legal Bases for Processing

We process your personal data on the following legal bases:

• Consent: For marketing communications and non-essential cookies
• Performance of Contract: For processing bookings and providing travel services
• Legitimate Interests: For improving our services and preventing fraud
• Legal Obligation: For compliance with applicable laws and regulations

International Data Transfers

As Espersoggu is based in Australia, your personal data may be transferred outside the EEA. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Ensuring recipients are in countries with adequate data protection laws
• Binding corporate rules where applicable

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods:

• Inquiry data: 3 years from last contact
• Booking records: 7 years for tax and legal compliance
• Marketing consent records: Duration of consent plus 3 years
• Website analytics: 26 months

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Data Protection Officer

For GDPR-related inquiries, please contact our data protection team at [email protected] with the subject line "GDPR Inquiry".

Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this is the data protection authority in your country of residence. For UK residents, this is the Information Commissioner's Office (ICO).

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to all legitimate requests within 30 days.

Updates to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.