Privacy Policy

Last Updated: November 2024

Espersoggu ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website espersoggu.life or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address)
• Travel preferences and interests
• Communication preferences
• Any other information you choose to provide in inquiry forms

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and manage travel bookings
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing

We process your personal data based on:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to fulfil a booking or inquiry
• Legitimate Interests: Where we have a legitimate business reason that does not override your rights
• Legal Obligation: Where we are required by law to process your data

Data Sharing

We may share your information with:

• Service providers who assist in our operations (accommodation partners, transport providers)
• Professional advisers (accountants, lawyers) as necessary
• Government authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry data is typically retained for 3 years after last contact; booking records for 7 years for legal compliance.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Espersoggu
42 Explorer Way
Sydney, NSW 2000
Australia
Email: [email protected]